In compliance with section 4E of the Payment of Wages Act 1991 (as inserted by section 3 of the Payment of Wages (Tips and Gratuities) Act 2022)
This notice advises employees and customers on how tips, gratuities, service charges and other mandatory charges are treated on this premises.
Tips and Gratuities
We do not add a service charge to your bill. A discretionary gratuity of 12.5% will be added to all parties of 5 or more. 95% of all cash tips and gratuities received are fully distributed to staff in line with the Payment of Wages (Tips and Gratuities) (Amendment) Act 2022. Five per cent of tips are retained by the business to cover the charges we incur in processing your payment, card fraud losses and administration costs in distributing sums to staff. The remaining ninety-five per cent is distributed to staff. Tips and gratuities are pooled and shared at end of the day and paid through a troncmaster system which is managed by the employees. The amount available for staff in the restaurant is shared out through a system controlled by a staff representative.